Privacy Policy
Last Updated: 12 October 2026
The Pop Up Golf ("we", "us", "our") provides mobile golf simulator hire and hosted golf experiences across Sydney and selected NSW locations. We respect your privacy. This policy explains what personal information we collect, how we use it, and your choices. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, even where we may not be strictly required to.
What we collect
Information you give us
When you request a quote or send an enquiry: your name, email address, phone number, organisation, event date, venue or suburb, guest numbers, and anything you write in your message.
When you book: billing name, address and invoice details.
When you use our website chatbot: your messages and your email address.
When you leave a review or feedback.
If you tell us you'd like to receive updates: your email address and your consent.
Information collected automatically When you visit our website we, and the tools we use, collect technical information such as your IP address, browser and device type, pages visited, how you arrived at our site, and your approximate location. This is collected through cookies and similar technologies (see section 5).
Photos and video at events We may photograph or film events. Guests are told about this in our Booking Information Booklet, which we send to clients with their invoice so they can pass it on to their guests. If you do not wish to appear in photos or video, tell the operator on the day and we will respect that.
2. How we use your information
To respond to enquiries, prepare proposals and deliver your event.
To invoice you and keep accounting and tax records.
To operate and improve our website, chatbot and services.
To measure and improve our advertising, including showing ads to people who have visited our site.
To share event photos and video on our website and social media.
To send you updates or offers, only if you have agreed. You can withdraw consent at any time.
To meet legal obligations.
We do not sell your personal information. We do not add enquirers to a mailing list unless they give consent.
3. Who we share it with
We use trusted service providers to run the business. They may handle your information on our behalf:
Squarespace: website hosting and our quote form
Tidio: website chatbot (stores chat messages and email addresses you provide)
Xero: invoicing, online payments and accounting
Google Analytics (Google): website analytics
Meta (Facebook and Instagram) and TikTok: advertising and measurement tools on our website, and our social media accounts
Our email provider: for receiving and replying to enquiries
Professional advisers, such as accountants and lawyers, where needed
Authorities, where required by law
Quote form submissions are sent directly to our business email inbox.
4. Overseas disclosure
Many of these providers store or process data outside Australia, including in the United States and other countries. By using our website or giving us your information you understand this may occur. We choose reputable providers and take reasonable steps to make sure they protect your information.
5. Cookies, analytics and advertising
Our website uses cookies and similar technologies to:
make the site work;
understand how visitors use the site (Google Analytics);
measure and target advertising (Meta pixel and TikTok pixel).
These tools may collect information about your visit and use it to show you our ads on other platforms. You can:
block or delete cookies in your browser settings;
opt out of Google Analytics at tools.google.com/dlpage/gaoptout;
manage ad personalisation in your Meta and TikTok account settings.
Blocking cookies may affect how some parts of the site work.
6. Payments
Clients can pay by bank transfer or online through Xero. We do not store credit card details. Online card payments are processed by Xero and its payment partners.
7. Storage, security and retention
We store information in secure, access-controlled online systems. We take reasonable steps to protect it from misuse, loss and unauthorised access, but no online system is completely secure. We keep records only as long as needed for business, legal or tax purposes (generally up to 7 years for financial records), then delete or de-identify them.
8. Your rights
You can ask us to:
tell you what personal information we hold about you;
correct information that is inaccurate;
delete your information where we are not required to keep it;
stop sending you marketing.
Contact us using the details below. We may need to verify your identity first.
9. Links to other sites
Our site and chatbot may link to other websites, such as Google reviews and social media. Those sites have their own privacy policies.
10. Complaints
If you have a concern about how we've handled your information, contact us first and we will respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992).
11. Contact us
The Pop Up Golf Email: Info@Thepopupgolf.com.au Phone: 1300 087 750 Sydney NSW 2000, Australia
12. Changes to this policy
We may update this policy from time to time. The latest version is always charges to you.