Terms of Service

Last Updated: October 2026

These terms apply to services and equipment supplied under the name The Pop Up Golf. References to “we”, “us” and “our” mean the supplier identified in your accepted quote or order confirmation. “You” means the customer making that booking or purchase.

Please read these terms with your quote, agreed scope and order confirmation. Your written quote identifies the work, equipment, price, payment stages and any specific arrangements. Any agreed change must be recorded in writing. Nothing in these documents removes rights or remedies that the law does not allow us to exclude.

1) Enquiries, quotes and confirmation

An enquiry, discussion or tentative date hold does not confirm a booking or authorise equipment purchases. We provide the relevant quote and terms before asking you to accept them.

A booking or order is confirmed when you accept the quote, pay the amount lawfully due at confirmation and receive our written confirmation. Any expiry date or stock assumption is stated in the quote.

Please provide accurate information about the location, access, intended use, dates, available space, existing equipment and any constraints. If important information changes, tell us promptly so we can assess the effect on the work and price before proceeding.

2) Prices, inclusions and charges

Prices are in Australian dollars. Your quote states the total price, applicable taxes, included equipment and services, and any delivery, travel or other agreed charges. Costs that cannot initially be calculated will be explained and agreed before they are incurred.

For event hire, travel within 25 km of Sydney CBD is included unless your quote expressly explains a different arrangement. Travel outside this area, accommodation, unusual access requirements and approved extras are set out in the quote. Installation and maintenance travel are quoted for the project.

Extra playing time, branding, prizes, lead capture, reports, additional equipment and changes to installation work are included only where agreed. We will explain a proposed change to scope, price or timing and obtain agreement before undertaking chargeable additional work.

3) Event payments

A 20% reservation payment is due to confirm an event booking. The remaining balance is due 14 days before the event. For a booking made within 14 days of the event, full payment is due before confirmation.

If payment is overdue, we will contact you and provide a reasonable opportunity to resolve it, taking the event date into account. We may suspend unperformed work or cancel if the issue remains unresolved. Any amount retained or charged following cancellation will be assessed under these terms and applicable law, rather than automatically forfeited.

4) Changes, cancellations and rescheduling requested by you

Send change or cancellation requests to info@thepopupgolf.com.au as soon as possible. A requested new date is not reserved until we confirm it in writing.

For an event rescheduling request received more than 14 days before the booked date, we offer one transfer of the available booking credit to a date within six months of the original event, subject to availability. We confirm any revised scope and genuine additional costs before you decide whether to proceed.#

For other date changes or cancellations, we will explain the reasonable costs and losses directly resulting from the change. We take reasonable steps to reduce those losses and account for saved costs, recoveries and replacement bookings. We provide an itemised explanation, apply payments already made to any lawful amount due and refund the remainder. We do not charge the same loss twice or impose a cancellation penalty.

This section does not reduce a right to cancel or receive a remedy because of a failure by us or a right provided by law. If no suitable alternative date is agreed, the booking is resolved under the applicable cancellation or service-failure provisions; credit is not imposed as the only possible remedy.

5) Event operation and multi-day bookings

Our event hire includes an operator during the agreed playing periods. We do not offer unattended event hire. Setup and pack-down are scheduled separately from the playing time shown in your quote.

For multi-day bookings, the quote or run sheet records operating hours, staffing, access and overnight storage arrangements. Equipment left at a venue between sessions must not be used, moved or adjusted without our authorisation. We agree any security or access responsibilities beforehand; leaving equipment overnight does not authorise unattended play.

Where you request additional playing time, a designated event operator must approve the agreed extra charge. We will not add an unapproved overtime charge simply due to an event continuing beyond the booked session.

6) Venue access, room requirements and safety

The venue must provide the access, stable playing area, power and usable clearances agreed for the selected setup. Requirements vary with the equipment, room and intended users; a general website measurement is not approval of a particular venue.

Tell us about doorways, stairs, lifts, overhead obstructions, loading restrictions, lighting, weather exposure and venue rules. If the agreed conditions are unavailable, we will discuss suitable adjustments and any reasonable additional work or delay. We will not operate an unsafe setup.

Players and spectators must follow the operator’s instructions and stay clear of the swing area until invited to enter. A responsible adult must supervise participating children. We may pause or stop play for unsafe conduct, intoxication, crowding or interference with equipment. Our operator remains responsible for the duties we undertake; these rules do not transfer all safety responsibility to the customer.

7) Weather, interruptions and problems during events

For outdoor events, we discuss a suitable backup location where one is available. If conditions are unsafe, we may pause play or relocate to the agreed suitable backup. If safe operation is not possible, we will discuss an available alternative date.

If no workable backup or mutually agreed reschedule is available, we will explain the refund or other resolution for the services not provided. Any proposed deduction for previously authorised, genuinely unrecoverable preparation costs must be reasonable, itemised and lawful. We do not apply an automatic weather penalty.

If our equipment or service fails, we will address the problem promptly and discuss an appropriate alternative where available. If the affected service cannot be delivered as agreed, we will provide the applicable price reduction, refund or other remedy. A major failure may give you additional choices under Australian Consumer Law. A time-based adjustment is not a cap on those rights.

For delays caused by missing customer access, power or other agreed venue conditions, we will discuss the practical options. Any extension and charge must be agreed. If we cancel because we cannot provide the booking, we will offer an alternative only by agreement or refund the amount paid for the undelivered service, together with any further remedy required by law.

8) Equipment supply, installation and assessment

Your installation or supply quote identifies the equipment, included work, exclusions, expected timing and payment stages. We obtain your approval before ordering the agreed equipment. Any custom-made or specially ordered item and its cancellation implications are identified before you approve it.

An initial discussion may be followed by a paid site assessment. We state the fee and deliverables before you book. Unless the assessment quote states a different agreed arrangement, the assessment fee is credited against an installation accepted within 60 days. A completed assessment remains a paid service if you choose not to proceed, subject to your rights if that service is defective.

Payment stages for supply and installation are stated in the accepted quote and must comply with any mandatory deposit or progress-payment rules. We do not apply the event deposit policy automatically to building or installation work. A quote cannot override a mandatory legal limit.

Our equipment setup scope does not automatically include electrical wiring, structural alterations or other regulated building work. Any required licensed work and the party responsible for contracting for it are identified before acceptance. Where a customer engages a separate trade contractor directly, that contractor is responsible for its contracted work. This does not remove our responsibility for our own work or advice. If regulated building work is included in a project, the required licence, contract, insurance and other statutory arrangements must be in place before it proceeds.

9) Equipment availability, delivery and charges

We give the expected supply and installation timeframe based on the information reasonably available when quoting. Tell us if a particular deadline is essential to your intended use. We will explain any known stock limitations before accepting the order.

If a material delay arises, we will notify you promptly, explain the revised estimate and discuss available solutions. We will not substitute equipment, materially reduce the agreed specification or increase an accepted price without your agreement. Where supply cannot proceed as agreed, cancellation and refund rights will be assessed for the affected order and the overall purpose of the contract, in accordance with law.

Delivery and installation are separate milestones unless stated otherwise. We remain responsible for equipment while it is in our custody and during delivery we arrange until it is delivered as agreed. Ownership of purchased equipment passes after delivery and payment of its agreed price, subject to applicable law. We do not take a general right to enter your property or remove equipment without lawful authority.

10) Customer-owned equipment, software and handover

Where you supply equipment, we assess the identified components and agree the work we will perform. Tell us about known faults, modifications and licence restrictions. If an incompatibility or pre-existing fault is found, we explain it and agree the next step before chargeable additional work. We remain responsible for any damage or failure caused by our own breach or lack of reasonable care.

The quote identifies included software, licence terms and recurring subscriptions. Accounts should be held in the customer’s name where appropriate. Renewals and additional subscriptions are your responsibility unless expressly included. We will not promise a commercial use that the chosen licence does not permit.

Installation handover includes the training, operating information and agreed checks stated in the quote. We record any outstanding work with you. A handover acknowledgement records the work demonstrated; it does not waive rights concerning defects that appear later.

11) Support, maintenance and consumer remedies

For installations adopting our standard support offer, the quote includes a handover walkthrough and two remote operating-help sessions of up to 30 minutes within the first 30 days. Any different support arrangement is stated before acceptance.

Further training, upgrades, routine maintenance and work outside the agreed scope are quoted before they begin. These charges do not apply to remedies we are legally required to provide. An included support period is not a limit on the life of your consumer rights.

Contact us about a problem with equipment we sold or a service we provided. We will assess it and provide any repair, replacement, repeat service, refund or other remedy required by law. Manufacturer warranties are additional to those rights. We may coordinate with a manufacturer, but will not require you to pursue the manufacturer instead of dealing with us where we are responsible as the seller.

12) Cancellation of supply or installation work

If you change your mind, contact us promptly so we can avoid unnecessary orders or work. We will explain the reasonable value of work already performed and any genuinely unrecoverable, previously authorised procurement or cancellation cost. We account for supplier refunds, resale, saved work and other recoveries and refund any remaining balance.

Special-order status does not remove rights concerning faulty goods, misdescription or other failures covered by law. We do not make all equipment deposits automatically non-refundable. If your legal right to cancel extends to connected goods or the wider contract, that right remains available.

13) Damage and responsibility

Please take reasonable care of hired equipment and do not move or modify it without permission. You are responsible for reasonable direct loss caused by your breach, negligence or misuse, or that of people for whom you are legally responsible. Ordinary wear, existing faults and damage caused by our own conduct are excluded from charges to you.

We will explain any claimed damage and reasonable repair or replacement cost, taking age, condition, causation and any shared responsibility into account. We do not impose automatic new-for-old charges or an unlimited indemnity for every event incident.

Each party remains responsible for its legal obligations. Nothing in these terms excludes non-excludable consumer guarantees, liability or remedies, including rights concerning reasonably foreseeable loss where applicable.

14) Photographs, participant information and promotions

We agree event photography arrangements with you. Before using identifiable individuals prominently in our marketing, we seek appropriate informed permission. For identifiable children, we seek permission from a parent or guardian. You may request no marketing photography at your event. Booking an event does not automatically give permission on behalf of every attendee.

We use enquiry, booking and order information to respond, organise services, fulfil purchases and manage support. Contact info@thepopupgolf.com.au with questions about your information. Specific collection and privacy information is provided for relevant forms and campaigns.

If lead capture or a competition is included, the agreed campaign scope identifies the promoter, information collected, recipients and intended use. Marketing consent is obtained separately where required; entering a competition or making an enquiry is not treated as blanket consent to unrelated marketing. Separate promotion rules apply to eligibility, prizes and winner selection. Public score displays use a limited display name rather than unnecessary contact information.

14) Questions, disputes and applicable law

Contact info@thepopupgolf.com.au with your booking/order reference and details of the issue. We aim to acknowledge enquiries within two business days and explain the next steps. You remain free to seek help from the relevant regulator, tribunal or court.

These terms are governed by New South Wales law, subject to any mandatory law applying to the customer or place of supply. Updates apply to future agreements; we do not retrospectively change an accepted booking without agreement or a legal requirement.

By making a booking, you acknowledge that you have read and agreed to these Terms of Service.